REMOTE SUPPORT

In the scope of the annual technical remote support:

• Gips Vision provides support to the local team, that is to the people in charge, who have already been trained on the system Dakota;
• Gips Vision answers the questions over email about usual operating with system Dakota;
• Gips Vision may gain remote access to the system (via Teamviewer for example, when technically possible) and the software to investigate, analyze, advise directly or chat with the team in place;
• Gips Vision shares information with the local team about the good practices, new features or changes in the software, to continue and deepen their training;
• Gips Vision collects the feedback, suggestions and requests regarding the system and the software evolution.

Note: annual technical remote support does not concern any hardware maintenance, on-site intervention or spare parts replacement.